The Small Print

We've been selling our handmade soap on the Internet since 1998 and believe that we make it a convenient, safe and rewarding way to buy. In that time, we've processed thousands of orders with very few problems or returns and we've not had any unforeseen problems taking customers' credit card details on-line.

Refund and returns policy

Promise

We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order. <>Please bear in mind that our products are genuinely hand-made in small volumes so you may encounter some variation in colour, texture, scent or wrapping between batches or orders. If you do have any problems or queries, please let us know by e-mail or by calling 01328 711717. We'll do our best to sort them out.

Refunds and returns

If your goods do not reach you in perfect condition, please get in touch. We will arrange either to replace your goods or to refund the purchase price including any post and packing charge. We may ask you to return faulty goods to us and would ask that you take good care to pack them safely when doing so. Where goods are found to have been defective or damaged before delivery, we will refund or reimburse your costs in returning them to us.

Cancellations

If you change your mind about your order, please let us know within seven working days of receipt. We will ask you to safely return the goods at your expense and we will then make a refund to you. Our refund may be reduced should the goods be returned part-used, incomplete or damaged.

Other issues

Samples

We are sorry but we do not supply goods on approval nor do we supply free samples of our soaps. If you'd like to try our soaps, we recommend that your order a guest bar from this website. We're confident that you will enjoy it...

Secure ordering

We put orders from our website through Worldpay, one of the world's leading Internet payment services. After making an order on our site, you will be taken to Worldpay's secure server to enter your credit card details... this information is then protected in transit over the Internet by SSL encryption. You may see a completed padlock or key in your browser when you are on the payment page. Long obsolete web browsers may not make a secure connection or may display an unnecessary security warning because their technology or internal security certificates are out of date.

Cookies

Like a great many shopping sites, ours uses 'cookies', small chunks of data sent by a website to your browser, either temporarily or to be stored on your hard disk for future reference. There's been some fuss that cookies are used to track which pages you visit on the web or control advertising displays but we only use them to distinguish one visitor to our site from another so that we know who has what in their shopping basket. You must enable cookies or accept cookies in your browser to be able to shop on our site. There is generally no harm in doing so, either here or on other sites.

Customer privacy

The Natural Soap Company does not sell or pass customer's e-mail addresses or other details to other parties nor do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact you about your order. We also have an optional mailing list that you can opt to join where we occasionally e-mail you with information about our products and special offers... you can unsubscribe from this at any time.

Our web server generates the usual web logs when you visit the site which will include your IP address (or that of the device or network you are using to connect), which pages on the site you visited and any errors that occurred. On occasion, we look at this information to help ensure the site is running correctly and securely and to help suggest improvements and new features. We do not attempt to record which other wesbites you visit, place tracking or advertising cookies on your computer or pass information about your visit to advertising, social media, seach engine or other companies or organisations.

Contact details

The Natural Soap Company Limited
2d Maryland, Wells next the Sea, Norfolk NR23 1LY, UK
Telephone 01328 711717 Fax 01328 711747

Company registered in England No 4083302
VAT no. 793 2113 34

Copyright notice

All material on this website, including photographs and images (unless otherwise credited), HTML page design, software and the text and descriptions of our soap and other products, is Copyright ©1998-2020 The Natural Soap Company Limited and may not be reproduced in whole or part by electronic means or in print without the prior written permission of the company.